Being able to communicate with your cloud hosting provider whenever you have any kind of questions or experience any difficulties is very important and how fast they will answer and take action can be crucial, in particular when your website is business-oriented, as longer downtime could mean losing potential customers. The support solutions are, in addition an easy way to distinguish actual suppliers from resellers. The second in most cases answer only to email messages or support tickets and you will have to wait for a whole day or even more so as to receive an answer. In case your problem requires several replies, you could end up losing a few days to have a basic problem solved. With a legitimate and reputable web hosting provider, you will be able to get in touch with the support team at any time and receive a timely response no matter what the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance promptly, that's why our cloud hosting services come with 24/7 support plus various ways of contact. If you do not have an account yet, you can give us a call or use our live chat and consult with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up purchasing a service that you can't use. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires further investigation. Unlike the majority of suppliers on the market, we respond to all tickets within the hour, so you will not have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated packages that we provide include 24/7 customer and technical support, therefore regardless of what problem you have, you will be able to contact us and we'll give you a hand right away. Our guaranteed reply time for each e-mail or support ticket that you open via your Hepsia hosting Control Panel is 1 hour; typically the reply time hardly ever exceeds 20 minutes. Furthermore, we have telephone support with multiple local numbers around the world plus a live chat, so you can get in touch with us and find additional info about our solutions even if you don't have an account yet. We can assist you with any question or a difficulty you may have - payment methods, package features, e-mail configuration, website hosting account settings, and so on. If you use our services, you won't ever have a situation where you need to wait for a couple of days to get a problem solved like you may need to do with a number of other service providers.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to get prompt support in general, let alone when you manage an entire server, so each and every dedicated server that we supply comes with 24/7 support with 1-hour response time guarantee whatever the issue. This service is cost-free for any difficulties with the server or the software that was installed from our admins through the setup, so you're able to contact us as many times as you would like, even during holidays. You can either open a support ticket from your billing area or you could send an e-mail message, and the actual answer time for both rarely exceeds 30 mins because we have admins available twenty-four-seven. If you require general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you may employ our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you're able to include to your server package through the billing Control Panel.