Although the hosting service provided by the different companies is de facto the same, each provider has got their own platform with its own tweaks and different ways to carry out certain operations. That is the reason why, a rich knowledge base would be quite helpful both for persons with zero previous experience and for technically advanced individuals who will ultimately find out how certain operations are done, but will waste time in the meantime. The aim of such a knowledge base is to help make the service fast and easy to use, saving users a lot of time and effort. The consequence is more gratified clients, since they can quickly find the information they are searching for, and a lot less work for the help desk support staff representatives, because usually most of the queries and difficulties that clients have got are already described in the knowledge base. In case the articles are properly written and cover more topics, you will be able to learn more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting plans feature a comprehensive knowledge base where you can find information on all the predicaments that you might face and their resolutions. You can find out how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are correct, but nevertheless you’re unable to send email messages, for example. We have done our absolute best to be as exhaustive as possible and to encompass all the available options in order to save you time and energy and to present you with different solutions for each problem. The knowledge base includes educational articles too – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia Control Panel. You can find relevant articles about specific features and functions in each Control Panel section, whereas if you would like to browse through the entire article archive, you can visit the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers include an extensive article archive where you can find any information that you might require about our hosting services or about the Hepsia hosting Control Panel that we use. We’ve compiled it based on the feedback that we have gathered from our customers through the years and, as a consequence, our articles touch upon specific issues that you could experience and present the fastest means of correcting them, for instance getting a 500 Internal Server Error message or not being able to send email messages from your personal computer even though you have the right settings. The articles are available in every section of the Control Panel and you can check them at any moment. They can help you extend your knowledge not only about our platform, but also about the hosting field in general, as they feature exhaustive guidelines and general info such as what file permissions or cron jobs are.