A ticketing system is the most widely used means of correspondence that hosting providers offer to their customers. It’s most often part of the billing account and is the very best way to deal with a problem that requires a certain period of time to investigate or that has to be escalated to a system administrator. Thus, all replies contributed by either party will be kept in the exact same place in the event that somebody else wants to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts in order to perform some procedure or to reach the company’s customer care team. In case you would like to administer several domain names and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Moreover, it might take a significant amount of time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with lots of other web hosting providers, the support ticket system that we use with our Linux cloud hosting packages is part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to remember different log-in names and passwords, since you will be able to manage your tickets and the web hosting account itself from one location. So, if you have a query or confront an obstacle, you can touch base with our customer support team members instantly. Our system includes an intelligent search option. This implies that even in case you’ve submitted heaps of tickets through the years, you will be able to find the one that you need without hassles. On top of that, you can see knowledge base suggestions for handling commonly confronted issues.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated packages, which implies that you will not need another support platform to touch base with our technical support staff – you can do this on the spot in the event that you confront a predicament. Submitting a new ticket takes a couple of clicks and finding an older one is just as simple. With our clever search filter, you can quickly find any ticket that you have already posted. You can open a ticket at any point in time since our help desk team members are available 24-7 and reply in no more than one hour, although it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you will have everything in a single place and you can just forget about having to use 2 or more platforms to fix a simple problem.