A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It's an efficient method to get some information about the hosting services or get some problem resolved since you are speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of mistakes at the time you exchange information like usernames or domain names, the more rapid response time since the communication is live as well as the fact that you do not have to stay on the chat constantly - you are able to do another thing while the agent investigates the issue in question. In addition, you will be able to become a part of a live chat room from any computer which is connected to the Internet, avoiding the phone costs that you'll need to pay in case you're calling to another country.

Live Chat Support in Cloud Hosting

As part of the support services that we supply for our Linux cloud hosting packages, you will find live chat support that is available 24x7, even on holidays. You can get in touch with us no matter if you already own an account or not, since we will help you with almost anything, ranging from supplying you with general information regarding our services in case you aren't our customer yet and you are thinking about purchasing one of the packages, to helping you with creating an email account in an e-mail client. Some problems are more technical and time-consuming, and you'll have to use the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all our future and active clients. If you're thinking about a new web hosting account, you're able to chat in real time to one of our agents and obtain more information about our Linux semi-dedicated packages so as to pick the right plan for your websites. In case you already own an account with us, we'll be able to support you in a very timely manner with billing, general and first-level techmatters. Though in some instances you will need to open a ticket since there are things that cannot be resolved through a live chat, we can assist you with various basic tasks, such as installing an e-mail account in an e-mail client or forwarding one domain to another. Thus, you'll get prompt support and you'll save many hours.