If you ever face a problem with your site and are unable to deal with it on your own, ask the respective hosting company’s help desk support staff to assist you to bring the website back online. A speedy solution would be best, but a lot of companies respond within twenty four hours or even more, all the more so if you are working with a hosting reseller. Even if your problem can be easily solved, your website may not work satisfactorily or may not be accessible whatsoever for a prolonged time period, so you may lose potential clients as it’s rather unlikely that anybody would willingly revisit a site that is inoperational. For this reason, you ought to make certain not only that you can touch base with your web hosting company, but also that they can respond and assist you in a timely manner. If a software application update does not go smoothly or you delete something unintendedly, for example, the website should be fixed swiftly so as to prevent extended downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours, or even one whole day, to receive a response to an email or a support ticket. No matter when you touch base with us, we’ll get back to you within maximum sixty minutes with any technical or pre-sales questions that you might have. The fact is, our actual reply time scarcely ever exceeds 20-30 minutes. Since we’re at your disposal 24 hours a day, you will always obtain help in a well-timed fashion and we know just how critical this is in the electronic world. Shortly after you contact us, we’ll answer your queries. If you come across any technical issue, we will solve it instead of you, or we’ll supply you with all the needed information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client service team reps are available all the time and they’ll reply to any trouble ticket that you submit via our web hosting Control Panel within sixty minutes max. The ticket response time is guaranteed regardless of whether you have a generic query connected to your semi-dedicated server or you bump into a certain obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available 7 days a week to tackle any billing, technical or general issue. If you get in touch with us about anything that’s within our capabilities, we’ll solve it before we get back to you, so you won’t have to wait for hours or even days while the problem remains. In case there is something that you need to do on your end, we will provide you with the necessary info – what workable solutions to try out, what steps to take, etc.