You can find a lot of cloud hosting suppliers available, but the majority of them are resellers who have minimal resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the telephone. The level of support that you can have through this method of communication will vary based on the provider - some provide professional phone support, others offer basic and customer support only as some issues are more time-consuming and it's quicker to be resolved via a support ticket, especially if the issue has to be escalated. Still, it is good to know that you can reach your web hosting provider as there are countless small problems that can be taken care of effectively and in a very timely manner through a telephone call, not mentioning that you can get more information about the services before you become a client.

Phone Support in Cloud Hosting

All our cloud hosting packages include phone support 14 hours per day even on public holidays, therefore if you do not have an account yet, you're able to call us and learn more about our services or if we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you are able to contact the telephone number that is closer to you. In case you are a current customer, we can help you promptly with all of the general and billing matters and with various tech issues in order to save you time and efforts - we are aware of the fact that in some cases it's much easier consult with a live person and get things done right away. Of course, some problems cannot be taken care of over the phone, so if this is the case you can take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs daily as part of the support services for each and every semi-dedicated server plan that we provide. Considering that some issues are more difficult and time-consuming, you will have to open a ticket if you come across such an issue, but for all of the billing, general or small-scale technical issues you can always phone us and we will help you quickly so as to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you can find out if you can host your sites on our high-tech cloud platform or you'll be able to receive any other general info on our semi-dedicated solutions. We now have local phone numbers in the U.S.A., Great Britain and Australia plus a global number, so that you will be able to call the one which is closer to your region.