Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Time Guarantee

  • All your assistance requests will be responded to in maximum 60 min after the support ticket or e–mail was submitted. If your issue needs further assistance from an administrator, we will direct the ticket or the e–mail to the person on duty, without delay then leave a note to inform you that more time will be needed for finding the optimal solution. And if you make use of our Admin Services package, all of the services included there will be completed whenever you desire.

  • Top quality support service
  • A Top–Class Customer Care Service

  • We’ll be at your disposal 24/7 to answer any questions that you may have connected with our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need assistance with server admin procedures, you can examine our Admin Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting services

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel was preinstalled for every Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on everything that you can do. Most help articles have video versions which demonstrate all the operations that you can carry out in a very illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.